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Right of Withdrawal
(Consumer is any natural person who concludes a legal transaction for purposes that cannot predominantly be attributed to their commercial or independent professional activity.)

Right of withdrawal

Right of withdrawal:

You have the right to cancel this contract within one month without giving reasons.
The cancellation period is one month from the day

– on which you or a third party named by you who is not the carrier took possession of the goods, provided that you have ordered one or more goods as part of a uniform order and these are or are delivered uniformly;

– on which you or a third party named by you who is not the carrier took possession of the last goods, provided you have ordered several goods as part of a single order and these are delivered separately;

In order to exercise your right of withdrawal, you must contact us (ACTO GmbH
Büchnerstrasse 11 – 38118 Braunschweig/Germany, + 49 (0) 531 / 239 508-0 , + 49 (0) 531 / 239 508-11, by means of a clear statement (e.g. a letter sent by post , fax or email) about your decision to revoke this contract. You can use the attached sample cancellation form, although this is not mandatory.

You can also fill out and submit the sample cancellation form or another clear declaration electronically on our website ( If you make use of this option, we will immediately send you confirmation (e.g. by email) of receipt of such a revocation.

In order to meet the cancellation period, it is sufficient that you send the notification of your exercise of the right of cancellation before the cancellation period expires.

Consequences of revocation

If you cancel this contract, we will refund to you all payments received from you, including delivery costs (except for any additional costs arising from you choosing a method of delivery other than the cheapest standard delivery offered by us have) to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment we use the same payment method that you used for the original transaction, unless something different was expressly agreed with you; under no circumstances will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is the earlier.

You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of your cancellation of this contract. The deadline is met if you send the goods before the fourteen day period has expired.

You bear the direct costs of returning goods that can be sent by parcel as well as the direct costs of returning goods that cannot be sent by parcel. The costs for goods that cannot be sent as parcels are estimated at a maximum of around EUR.

You are only liable for any loss in value of the goods if this loss in value is due to the handling other than what is necessary to establish the nature, characteristics and functionality of the goods.

Reasons for exclusion or expiry

The right of withdrawal does not apply to contracts

– for the supply of goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;

The right of withdrawal expires prematurely for contracts

– for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery;
– for the delivery of goods if, due to their nature, they were inseparably mixed with other goods after delivery.

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